Privacy Policy

Last Update: June 09, 2019

The privacy policy was updated to add new Data Processors (Informatics Solutions LTD, IOMart Hosting LTD, Clouvider LTD, Hetzner Online GmbH and Inception Hosting LTD).

Effective date: June 09, 2019

HIA Solutions Ltd ("us", "we", or "our") operates the www.eyefficiency.org website and the Eyefficiency mobile application (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

  • Service

    Service means the www.eyefficiency.org website and the Eyefficiency mobile application operated by HIA Solutions Ltd

  • Personal Data

    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • Usage Data

    Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Cookies

    Cookies are small files stored on your device (computer or mobile device).

  • Data Controller

    Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

    For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

  • Data Processors (or Service Providers)

    Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

    We may use the services of various Service Providers in order to process your data more effectively.

  • Data Subject (or User)

    Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customise our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

HIA Solutions Ltd uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), HIA Solutions Ltd legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

HIA Solutions Ltd may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • To comply with the law

Retention of Data

HIA Solutions Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

HIA Solutions Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and Luxembourg, process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

HIA Solutions Ltd will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If HIA Solutions Ltd is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, HIA Solutions Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

HIA Solutions Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of HIA Solutions Ltd
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. HIA Solutions Ltd aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where HIA Solutions Ltd relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Analytics and Caching

We may use third-party Service Providers to secure and speed up our website.

  • Cloudflare

    Cloudflare is a global content delivery network which hosts static website files at servers nearer to website users, in order to speed up website loading. Cloudflare uses data collected to track and monitor the use of our service.

    For more information on the privacy practices of Cloudflare, please visit the Cloudflare Privacy Policy web page: https://www.cloudflare.com/privacypolicy/

Content Delivery

We may use third-party Service Providers to deliver some files on our website.

  • MaxCDN

    MaxCDN is a content delivery network which stores files nearer to website users in order to speed up the loading of web pages.

    For more information on the privacy practices of MaxCDN, please view their privacy notice web page: https://www.maxcdn.com/legal

  • Fly.io

    Fly.io is a content delivery network which stores files nearer to website users in order to speed up their loading of web pages.

    For more information on the privacy practices of Fly.io, please view their privacy notice web page: https://fly.io/legal/privacy-policy

  • Google Hosted Libraries

    Google Hosted Libraries is a content delivery network which stores files nearer to website users in order to speed up their loading of web pages.

    For more information on the privacy practices of Google Hosted Libraries, please view their privacy notice web page: https://policies.google.com/privacy

  • BootstrapCDN

    BootstrapCDN is a content delivery network which stores files nearer to website users in order to speed up their loading of web pages.

    For more information on the privacy practices of BootstrapCDN, please view their privacy notice web page: https://www.bootstrapcdn.com/privacy-policy/

  • DataTables CDN

    DataTables CDN is a content delivery network which stores files nearer to website users in order to speed up their loading of web pages.

    For more information on the privacy practices of DataTables CDN, please view their privacy notice web page: https://cdn.datatables.net/privacy.html

  • GitHub CDN

    GitHub CDN is a content delivery network which stores files nearer to website users in order to speed up their loading of web pages.

    For more information on the privacy practices of GitHub CDN, please view their privacy notice web page: https://help.github.com/en/articles/github-privacy-statement

Email Delivery

We may use third-party Service Providers to deliver important emails to service users.

  • Mailgun

    Mailgun is a transactional email delivery service.

    For more information on the privacy practices of Mailgun, please visit their GDPR compliance web page: https://www.mailgun.com/gdpr

Security

We may use third-party Service Providers to prevent automated scripts from carrying out registrations or other activity on the site.

  • Google reCAPTCHA

    Google reCAPTCHA is a service which uses risk analysis techniques to tell humans and bots apart.

    For more information on the privacy practices of Google reCAPTCHA, please visit the Google privacy policy page: https://policies.google.com/privacy?hl=en

Administration and Development
  • Informatics Solutions LTD

    Informatics Solutions (Registered in England as #11952070) provide consulting services to the Eyefficiency team, and use the data you provide in order to debug and develop the service.

    Their usage of your data is governed by your original pre-registration agreement with the Eyefficiency team, and there is no transfer of your data to third parties except as permitted under this agreement.

Data Storage and Infrastructure

These providers are not granted permission to examine your personal data, and, where feasible, your personal data is further protected by using full disk encryption which means that even if the providers have physical access to a server, they cannot view the data contained within that server.

  • Clouvider LTD

    Clouvider (Registered in England as #08750969) is an infrastructure provider used to store and process the data you upload, for the sole purpose of delivering the Eyefficiency service.

  • IOMART Group PLC

    IOMART Group (Registered in England as #SC204560) is an infrastructure provider used to store and process the data you upload, for the sole purpose of delivering the Eyefficiency service.

  • Hetzner Online GmbH

    Hetzner Online is an infrastructure provider used to store and process the data you upload, for the sole purpose of delivering the Eyefficiency service.

  • Inception Hosting LTD

    Inception Hosting (Registered in England as #07504587) is an infrastructure provider used to store backups of the data uploaded to the service.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: